by J. Paul Reed (Netflix, USA) “I just got pager alert! Our service is reporting 100% CPU utilization; any ideas?” “Not sure, but let’s start by reverting the last code deployment and seeing if that helps.” “Ok… uhh… how do…
By Francois Jaulin and Frédéric Martin (co founders Patient Safety Database and SafeTeam Academy) In 2016, authors reported that medical errors were the third leading cause of death in the United States and among the top ten causes of death…
Authors: Beth Crandall, Gary Klein, and Robert Hoffman MIT Press, 2006 Reviewed by Laura Militello (CEO at Applied Decision Science, and VP Research at Unveil) Working Minds: A practitioners’ guide to cognitive task analysis is an important resource for anyone…
By Guillermina Andrea Peñaloza, Ph.D. As construction projects have become more complex – either due to the growth in the portfolio of projects or the characteristics of each unique project and construction site – the need for approaches to capture…
By Laura Maguire, PhD Critical digital infrastructure (CDI) is increasingly at the core of many high-risk domains that serve societal needs. Electronic health records, military intelligence surveillance, 911 call routing systems and monitoring of high hazard processes like nuclear power…
By Antonio De Nicola, and Maria Luisa Villani (ENEA research center, Italy) The H(CS)2I project (Human-Centred Safety Crowd-Sensitive Indicators) aims to develop an ontology-based framework to gather and make interpretive sense of organizational performance, relying on the use of the…
By Gary Klein (ShadowBox LLC, USA) and Sudeep Hegde (Clemson Univeristy, USA) We presented a webinar on November 12th 2020, focusing on tools of practice in the Resilience Engineering and Naturalistic Decision Making (NDM) communities. The online webinar was attended…
By Antonio Licu (EUROCONTROL, Belgium) “Bad companies are destroyed by crisis, good companies survive them, great companies are improved by them” (Andy Grove) The business continuity measures taken by the European Air Navigation Service Providers (ANSPs) in response to the…
By Mark Peters (Qantas Engineering, Australia) This year, we’ve faced our toughest challenge in the form of the global pandemic and the widespread associated effect on the airline industry. From a personal perspective, my organisation (Qantas Engineering) had been working…
By Riana Steen, BI Norwegian Business School (Norway) “Flexibility is the operative principle in the art of war. […] Those who are victorious plan effectively and change decisively. They are like a great river that maintains its course but adjusts…